Services Solutions Support Work at deXes Contact us
Help & support

Support Center

We're here to help. Submit a ticket, browse answers to common questions, or access the documentation for your deXes service.

Check the documentation before submitting a ticket
DMI Dexes Support Documentation For Dexes DMI customers
Guides and support articles for Dexes DMI customers, covering the marketplace, adding a dataset product and identity passport setup.
DMI Definition Documentation For all DMI participants
Glossary and definitions for all DMI participants with terms, standards and concepts used within the DMI data ecosystem.
OpenGDC Documentation For OpenGDC users
Short documentation on the Open Data and Woo-publication portals for municipalities for the Gemeentelijke Data Catalog (OpenGDC).

Can't find your answer in the documentation? Please submit a support question using the form below, or check the FAQ.

Submit a ticket

How can we help you?

Describe your issue below and our support team will get back to you as soon as possible — typically within one business day.

Your ticket will be sent to [email protected]. By submitting you agree to our Privacy Policy.

Supported services

We provide support for the following deXes services:

  • Gemeentelijke Data Catalog (OpenGDC)
  • DMI — iShare registry and identity passport
  • DMI — Dexes marketplace
  • DMI — Clearing and Authorization Registry (AR)
  • Dexes data portal
  • Gebouwenpaspoort (Open Building Passport)

For other applications, please contact your local IT support first.

Direct contact

Support email
[email protected]
System status
status.dexes.nl ↗
FAQ

Frequently asked support questions

How quickly will I receive a response to my ticket?

Our support team aims to respond to all tickets within one business day. Critical issues affecting live services are prioritised and typically handled within a few hours during business hours (Mon–Fri, 09:00–17:00 CET).

My service is completely unavailable. What do I do?

First, check status.dexes.nl to see if there is a known incident in progress. If no incident is listed and your service is down, submit a ticket with priority set to "Critical" and email [email protected] directly so we can escalate immediately.

Where can I find documentation and knowledge base articles?

Documentation is available at three locations depending on your service: DMI Dexes support documentation and DMI definition documentation for DMI customers, and opengdc.nl for OpenGDC customers. If you can't find your answer there, use the support form on this page or check the other FAQ items below.

My application is not listed under supported services. Can you still help?

deXes provides support for the services listed above. For other applications, please contact your local IT support team first. If you are unsure whether your issue falls within deXes support scope, feel free to submit a ticket and we will point you in the right direction.

How do I request access to a new deXes service?

Access requests are handled through the commercial team rather than support. Please visit our contact page or send an email to [email protected] to get started.

Can I track the status of my submitted ticket?

Once you submit a ticket you will receive an email confirmation at the address you provided. Our support team will reply to that same email thread with updates. If you have not received a confirmation within a few minutes, please check your spam folder or contact [email protected] directly.